Shipping & Return
Orders placed and paid for will be processed within 1 or 2 days.
If stated otherwise you will be notified by email.
Free shipping in Belgium above 125euro.
Free shipping in Netherlands above 175euro.
Free shipping in Rest of Europe above 350euro.
Free shipping in UK/Outside Europe above 350euro.
9 a. Right of withdrawal / right to cancel (only valid on online orders, not on purchases in physical stores) (not for companies / legal entities)
The customer has the right to inform BattleFlair to renounce the purchase, without penalty and without giving reasons, within 14 calendar days from the day following the day of the sales contract. The end of the contract can only be reached if NO action has been taken by the seller (any action related to this order). If an action has already been taken by the seller, the only applicable legal action is "Right of return/withdrawal".
Right of withdrawal
The customer has the right to inform BattleFlair to cancel the purchase (online purchases only), without payment of a fine and without stating a reason within 14 calendar days from the day following the delivery of the item. Refunding the order can only happen when the goods are back in the possession of BattleFlair.
The right of withdrawal does not apply to legal entities or to products purchased by a natural person for professional use (online & offline). To exercise the right of withdrawal, you must inform us of your decision to withdraw from the contract by an unequivocal statement. The burden of proof regarding the exercise of the right of withdrawal lies with the customer.
Packages may only be opened if the product is not visible without opening it.
Not everything must be visible, the inside of a product is not a requirement. Example here is a grip or gearbox.
Products whose specifications, features and nature are completely clear from the information on the packaging may not be opened. Make, type, nature, model and color are the characteristics that are required.
The customer is liable for the depreciation. If the depreciation of the products is more than 15%, they are not covered by the right of withdrawal. The criteria for depreciation are resaleability in new or good condition.
Checking the operation and if it does not work does not fall under the right of withdrawal but under non-conformity and this only when a product has a standalone function. So not being compatible with other brands does not means it is not conform.
Operational checking is ONLY permitted if the product is not to be installed in a replica that would result in damage. For example, paint missing and scratches are damaged goods and are not covered by the right of withdrawal.
The right of withdrawal only applies to products to which the accessories, instructions for use, invoice and proof of purchase are included.
Products that would not be in this condition upon receipt by BattleFlair will remain available to the customer. The period of availability is 1 month, after which BattleFlair becomes the owner of the product. In the event of exercising the right of withdrawal, the customer will return or return the products to BattleFlair by all means and at his own risk and expense. Shipments “postage paid by the recipient” and “cash on delivery” will be refused.
Purchases that are returned and the purchase amount falls under the applicable "free shipping" rule will still be charged according to the applicable shipping rates.
The right of withdrawal does not apply to the following items:
• Installed, damaged or incomplete items;
• Articles that have a clearly personal character;
• Delivery of products that spoil quickly or have a limited shelf life;
• Products not suitable for return for reasons of health protection or hygiene and of which the seal has been broken after delivery;
• Items that can no longer be returned due to their nature;
The customer, or the non-carrier party designated by the customer, must notify the customer within 14 calendar days from the day following the day of delivery or physical possession of the product, either by registered letter, e-mail ([email protected]) to exercise his right of withdrawal and provided that the customer returns the products, within 14 calendar days from the day of exercising the right of withdrawal or the statement. In the event of multiple deliveries for one order, the 14-day withdrawal period starts from the physical possession of the last good. In the case of multiple deliveries for one order of one product, the 14-day withdrawal period starts from the physical possession of the last part of that one product.
BattleFlair reserves the right to withhold reimbursement until the product(s) have been received or the customer has provided proof that all products have been returned. In that case, BattleFlair only accepts proof of registered mail via the shipping company and a photo of the product and a photo of the postal package. The customer will spontaneously provide the package number upon request so that this can be checked via the shipping company. Subsequently, within a period of 14 calendar days after receipt of the products, as described above, the balance will be refunded (minus depreciation as well as shipping costs if the original purchase fell within the free shipping rule and after the return the subtotal falls below the amount of "free shipping " fall.
No cash payment is made at the cash register, the refund is made to the same payment method as the original payment, BattleFlair reserves the right at all times to deduct the amount of the depreciation of the product for which the customer is liable. of the purchase price to be repaid.
Additional costs related to delivery, if the customer has expressly agreed to a different method of delivery than the cheapest standard delivery offered by BattleFlair, will not be refunded. If BattleFlair suspects that this will happen in bad faith (large orders, etc.), BattleFlair will request an advance payment that is not refundable by the customer when invoking his right of withdrawal.
For returns, the original product packaging may NOT be used as a shipping box, otherwise an administrative fee of €10 will be charged.
Shipping will be proccesed by Bpost/Dpd/PostNL/UPS
If you wish a specified courier please contact us at info@battleflair.com